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RESUME/CV
Professional Information
Strengths
Collaborative executive partner who serves as advisor to senior leadership and directors, aligning enterprise strategy with long-term value. Demonstrated success in overseeing operations for multiple support functions and implementing enterprise wide innovative tools and technology to drive efficiencies. Eager to leverage expertise in strategic planning, financial management, and team leadership to develop and implement a strategic plan that enhances community health and operational performance. Committed to fostering a customer-centric culture, driving continuous improvement through leadership development and accountability.
High Emotional Intelligence
Strategic & Compliance Oversight
Enterprise Risk Management
Data Analytics
Business Intelligence
P&L Management
Fiduciary Responsibility
Governance Focused
Experience
Director of Patient Access — Eskenazi Health
2019 - Present | Indianapolis, IN
● Partnered with the board of directors and senior leadership to implement a strategic 5-year plan to accelerate growth, expansion, and financial stability.
● Led a project converting self-pay patients to payer coverage by partnering with
business partners outside of the organization, resulting in new processes and
procedures that grossed over $26M in new revenue over 4 years.
● Developed and maintained budgets across the enterprise to maximize operational
performance.
● Implemented a department restructuring to increase efficiency and financial stability.
● Led cross enterprise wide central scheduling project with a ROI of $200M.
● Coordinated performance metrics to track organizational performance and guide
decision-making.
Area Director — Bethesda Lutheran Communities
2007 – 2016 | Greenfield, IN
● Managed the day-to-day business operations for 120 staff with strong leadership,
effective communication, and outstanding organizational skills.
● Managed all accounting and budgeting functions.
● Organized and managed insurance and Medicaid submissions.
● Oversaw staffing, performance reviews, and employee development, ensuring clear accountability.
● Increased revenue from $80k per month to $200k per month to meet budget.
● Created new workflows to ensure operational efficiency within the community health service model.
Program Manager — Bethesda Lutheran Communities
● Supervised a team of 60+ direct care staff to achieve the goals.
● Maintained compliance with state, federal, and company policy and procedures.
● Oversaw the quality management of up to 20 locations, ensuring effective
supervision.
● Implemented mechanisms for tracking billable income and maintaining high
operational standards.
● Promoted to Director after 2 years.
Lead Direct Support Professional — Bethesda Lutheran Communities
● Supervised the functions of a home unit, which entailed coordinating activities and member engagement.
● Managed finances and accounting for 4 individuals in the unit.
● Scheduled and ensured open shifts are filled.
● Promoted from within the company in 1 year during budget constraints.
● Ensured Medicaid and insurance were up to date and all authorizations were
completed.
Promotions Manager — Easley Winery
(2013-2019) | Indianapolis, IN
● Coordinated all festival engagements for the winery.
● Organized and scheduled all promotions activities to ensure proper engagement
across six states.
Skills
Microsoft Office
SAP
UKG
Fiscal/Budgetary compliance
SOP development
Customer Service
Quality and Data Review
Marketing and Promotions
Education/Training
Western Governors University - MBA, Healthcare Administration
Western Governors University - MS, Leadership and Management
Bachelor's of Science, Barclay College, Haviland, KS
Lean Six Sigma Green Belt
CQL Quality Monitoring and Improvement
Project Management
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