top of page

richardembry.com

Projects

Architected and led the transition from a fragmented, decentralized departmental scheduling model to a unified, enterprise-wide central scheduling contact center. This transformation maximized provider slot utilization, reduced patient hold times, and standardized the patient intake experience across the health system.

Enterprise-Wide Centralized Scheduling Implementation

Re-engineered a fragmented pre-service financial counseling and prior-authorization model. By standardizing workflows, integrating real-time cost estimation tools, and optimizing Medicaid eligibility screening, this initiative successfully captured over $26M in net-new and recovered revenue while dramatically reducing insurance denials.

$26M Revenue Cycle & Financial Counseling Transformation

Led the comprehensive organizational redesign of a 258-FTE Patient Access department. By restructuring reporting hierarchies, defining clear performance metrics, and introducing targeted leadership development, this initiative successfully reduced employee turnover, boosted department productivity, and optimized clinical support alignments.

Patient Access Departmental Reorganization & Realignment

Architected and executed a comprehensive emergency preparedness and business continuity strategy to transition a high-volume, multi-site Patient Access operation into a resilient, disaster-ready model. This strategic mobilization successfully maintained 100% operational uptime, preserved service levels, and safeguarded critical revenue cycle pathways during high-stress operational crises.

Business Continuity & Emergency Preparedness Mobilization

bottom of page